Pickup & Departure
Pickup is anytime during business hours:
Regular Hours: May 1 - Sept. 2 8am - 8pm
Late Season Hours: Sept. 3 - Sept. 30 9am - 6pm
Drop-Off & Return
All rentals must be returned by closing time after final night of use (ie. Monday morning pick up means rental items must be returned by closing on Wednesday in the case of a two night rental) unless other arrangements were made with office staff or operating manager.
Things To Bring
Reservations are not cancelled for fog, rain or a chilly day. We will cancel if the conditions are not suitable for paddling or biking (lightning, strong winds or extreme weather). Cancellations made at least 3 days prior to the trip will receive a full refund. Cancelling with a 24 hours notice or more will be able to transfer payment to a future trip or program. Cancellations made with less than 24 hours notice will receive no refund. No shows will also forfeit the entire reservation fee. If we cancel due to emergency, extreme weather, or if the rental item is down for repairs you may reschedule or receive a full refund. In the event Glacier Outfitters has to cancel the reservation, we will make every attempt to contact you in a timely fashion.
We require a minimum of two nights for our backpacking equipment rentals (ie. a Monday morning rental pickup would last for the next two nights, ending on Wednesday).
We do expect gear to be returned clean and dry. Dry is the number one thing. Wet gear means mildew and mildew means hours for our team to get things ready for the next trip. Clean for you means shaking the dirt out of the inside of the tent and other gear, and thoroughly cleaning food prep items. It’s important to know that we reserve the right to charge a cleaning fee if your gear comes back wet or dirty of $10 per item.
With that said, we understand normal wear and tear on rental items. If items are damaged, lets say you put your tent or sleeping bag too close to the fire and holes were burned in it, there is a fee for fixing or replacing. Just treat the gear like you own it and there shouldn’t be any problem.
Glacier Outfitters offers for purchase a 100% Accidental Damage Waiver for certain rental items at the time of pickup. Terms & Conditions